FAQ
Yes. In order to bring your space up to our standard, the first cleaning will often take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your home’s unique needs.
Please click on this Services We Offer link to review a detailed list of what is included in our services.
No, but it is certainly your preference. Most of our customers aren’t home but the vast majority purchase a lockbox or trust us with alarm code, garage code, or let us know the day before cleaning how we will have access to enter the house.
We clean Monday through Friday between 8:00 a.m. and 5:00 p.m. However, if the customer is unable to accommodate a cleaning during the week, we can clean on the weekend. We will do our best to schedule your cleaning on your preferred day and time.
We love our clients‘ pets! However, for their own safety and the safety of our cleaners, please put them in a pet carrier or secure area of the home like the laundry room or garage. You can leave any special instructions concerning pets on your work order.
It’s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each cleaning or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your payment. Please note that 100% of the tips go directly to the cleaning technicians performing the job.
Most independent maid services are not insured, which makes homeowners liable. UNIQUE CLEANING COMPANY LLC offers a worry-free home cleaning service that is fully insured, licensed, and bonded for your protection and ours.
Give us 24 business hours’ notice of your change in plans and we will promptly reschedule or cancel your cleaning. Please note we are not open on the weekends. If you need to make changes to a cleaning scheduled on Monday, please contact us the Friday before.
If something gets broken or damaged, our staff is trained to photograph it and report it immediately, without reprimand. They are careful and considerate of each space they attend, but every now and then accidents do happen. Once reported to the office, we contact you to discuss a fair and quick resolution. If anything is especially valuable to you or needs to be cleaned in a specific way, let us know ahead of time so we can put a note in the system. This way, anyone cleaning your home can be informed of your preferences for this item.
If something gets broken or damaged, our staff are trained to photograph it and report it immediately, without reprimand. They are careful and considerate of each space they attend, but every now and then accidents do happen. Once reported to the office, we contact you to discuss a fair and quick resolution. If anything is especially valuable to you or needs to be cleaned in a specific way, let us know ahead of time, this way, we put a note in the system so that anyone cleaning your home can be informed about the care they should take with this fragile item.
We come to your home fully equipped to clean with top-quality products and commercial vacuums. However, we are flexible and can clean with your preferred products if they are provided
We only pick the best! Our cleaning technicians are experienced, trained, careful, reliable, and honest employees. We keep a close eye on our staff, and if they don’t love their job and care deeply about their performance, they don’t stick around. Our average employee tenure is 1 to 4 years, and our clients benefit from our unusually low turnover. We are proud of the culture we have built, and our employees are proud to be a part of our team.
We encourage it! Special instructions will enhance the cleaning experience you receive. However, it is very important you communicate any special instructions directly to the office so that we can place them in the permanent notes section of your file. This makes your notes available to any cleaning technician that may clean your home in the future, as well as a reminder for your regular cleaning technician.
We make our best efforts to send the same cleaning technicians each time because it is the most beneficial for both the clients and our staff. However, we are managing both our staff and clients’ needs, which are constantly in flux, and it is not always possible to do so. If you are sent as an alternate cleaning technician, they will have had access to detailed information about your cleaning preferences to ensure consistency of our services.
Payments are due at the time of service. We will charge by Zelle or Venmo or card on
file after your cleaning has been completed.
We observe the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
If a routine cleaning falls on one of these holidays, we will contact you in advance to
reschedule your cleaning. Otherwise, unless you cancel service, you can expect us
to arrive as scheduled.
The health and safety of our clients and employees is of the utmost importance to us. If your family is experiencing illness, please notify us immediately so we can reschedule your appointment. If advance notice is not possible, please have symptomatic family members move to areas away from the cleaning staff. Our cleaning technicians will wear a mask and gloves and will take extra precautions for their health. As an additional note, we ask that each bathroom in your home has its own toilet brush to prevent cross contamination.
100% Happiness Guaranteed! We pride ourselves on our clean track record; however, if you are dissatisfied with your cleaning we will return within 24 hours and happily re-clean any unsatisfactory areas at no cost to you.
Click on the Customer Guidelines link to review our customer guidelines.